We’re Here to Help You and Your Pets!
At Pets Lu, we believe every pet deserves love, comfort, and care. Whether you have a question about our products, need help with an order, or simply want to share your experience with us, we’re always happy to hear from you.
Our goal is to make shopping for your furry friends as easy and enjoyable as possible.
How Can We Help?
Product Questions
Have questions about our dog leashes, pet accessories, or product features? We’re happy to help you find the right products for your furry companion.
Order & Shipping Support
Need an update on your order or have questions about shipping and delivery? Contact us, and our support team will be glad to assist you.
Returns & Refunds
If you have a concern about your purchase or need help with a return or refund, please reach out to us. We’ll do our best to find a solution in accordance with our Refund Policy.
Other Inquiries
For general questions, feedback, or partnership opportunities, feel free to send us a message.
Get in Touch
Email: [email protected]
Website: https://petslu.com
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)
We aim to respond to all customer inquiries within 1–2 business days.
Before Contacting Us
To help us assist you as quickly as possible, please include the following information when contacting us about an order:
- Your full name
- Your order number
- The email address used to place your order
- A brief description of your question or concern
- Photos or videos, if they help explain the issue
Please do not include your password or payment card details in your message.
We’d Love to Hear From You
At Pets Lu, your satisfaction matters to us. We’re committed to providing a positive shopping experience and helping you find practical accessories for everyday adventures with your pets.
Thank you for choosing Pets Lu and being part of our pet-loving community!
Pets Lu — Made for Pets, Loved by Pet Parents.